All business success rests on something labeled a sale, which at least momentarily weds company and customer.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Celebrate what you want to see more of.
Communication is everyone's panacea for everything.
Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
Design is so critical it should be on the agenda of every meeting in every single department.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
If a window of opportunity appears, don't pull down the shade.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You.
Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
The simple act of paying positive attention to people has a great deal to do with productivity.
The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.